Can I purchase coffee beans from a physical store?

Yes, our coffee beans are also available for retail at any of our physical stores, subject to availability.
Do check out our Store Locations for more information on where each store is located at and their respective trading hours.

Can I have my coffee ground?

Yes, we're able to grind your coffee beans for you!

However, we usually encourage our customers to buy whole beans and grind them freshly at home before brewing. This will ensure the cup quality of the coffee, and also you'll be able to store whole beans for a longer period of time without losing much of its aroma and flavours.

How do I request for ground coffee?

When you add a product to your cart, we'll prompt you to choose your grind size. Please choose the appropriate grind size according to your preferred extraction method.
If you purchase our beans in-store, simply let our friendly baristas know your preferred grind size and they will assist you.

How should I store my coffee?

We strongly recommend that you keep the coffee in an air-tight container in a cool & dry place. This will ensure that your coffee will be able to last longer.

How long can I keep my coffee beans for?

We strongly recommend that you finish your coffee within one month from the roast date for the best quality.
Any longer than intended would cause the beans' aroma and flavour to weaken.

Which are the areas that you do not deliver to?

We do not deliver to the following areas:

• Airport Cargo Road
  
• Airport Zones
  
• ALPS Ave
  
• Military, SCDF and Police Camps
  
• Immigration Checkpoints
  
• Construction Sites
  
• Jurong Island
  
• Jurong Port
  
• PSA Port
  
• Shipyards
  
• Supply Bases

How does your coffee subscription work?

We all know how hard it is to get through the day without coffee.
Signing up for our Coffee Subscription plans will not only ensure that you have a regular supply of coffee, but also sent to you at the right time without the hassle of ordering every time you need it.

We have a variety of plans based on how much coffee you need, how often and which type of coffee. Pick the one that is best suited to your needs and preferences. We will then automatically send out the coffee to your doorstep on a recurring basis, depending on what you picked.

What are the subscription plans available?

For our espresso beans, we have three subscription plans: Dark Matter Subscription, Seasonal Blend Subscription and Roaster's Pick (Espresso). For our filter beans, we have the Roaster's Pick Subscription.

• Our Dark Matter Subscription is designed for the ones who can't seem to get enough of the familiar taste from our Dark Matter house blend.
  Subscribers can choose if they want their coffee delivered to them every 1 to 4 weeks.
  Starting from $16, subscribers can also choose to receive 1 Standard Bag (200g), 1 Large Bag (500g) or 2 Large Bags (1kg).

• Our Seasonal Blend Subscription features three of our seasonal espresso blends - Variant, Lumos, and Equilibrium. With this plan, you can enjoy a wider spectrum of flavours while keeping it just the way you like it.
  Subscribers can choose if they want their coffee delivered to them every 1 to 4 weeks.
  Starting from $17, subscribers can also choose to receive 1 Standard Bag (200g), 1 Large Bag (500g) or 2 Large Bags (1kg).

• Our Roaster's Pick Subscription is designed for the adventurous coffee drinker, these beans are roasted to bring out complex and unique flavours.
  Subscribers can choose if they want their coffee to be roasted either for espresso or filter, and delivered to them every 1 to 4 weeks.
  Starting from $18 for the espresso plan, subscribers can choose to receive 1 Standard Bags (200g), 1 Large Bag (500g) or 2 Large Bags (1kg).
  Starting from $20 for the filter plan, subscribers can choose to receive 1 or 2 of our Standard Bags. Each standard bag contains either 150g or 200g of coffee, as we might offer more premium selections from time to time.

How often do you rotate your coffee selection?

A selection of two different coffees will be available every month. These coffee will be rotated on a bi-weekly basis.

For example, if there are 4 weeks available in the month, you will receive the same coffee for the first two weeks, and the next coffee in line for the following two weeks. If there are 5 weeks in the month, the above applies, with the exception that you will receive a different coffee for the last week of the month.

How do I view details on my subscriptions?

You can view and manage your subscriptions from your Alchemist account. An Alchemist account will be created for you if you don't have one prior to subscribing.

Log in to your Alchemist account by clicking on the 'Login' button found at the top right-hand corner of the navigation bar. All your subscriptions will be listed in the Subscriptions section. You can click on a subscription to view its details, including:

• The next order date
• Price
• Subscription frequency
• Order history
• Saved billing and shipping information

When can I expect my subscription package to arrive?

We stick to the same roasting and shipping schedule for both our regular coffee bean purchases and subscription orders.

An order confirmation will automatically be sent to you on the date of your next cycle. We will start on the earliest roasting day (between Monday to Wednesday) before sending it out. You can track the status of your order by logging in to your Alchemist account under the Orders section.
When your order has been shipped out, our delivery partner, Shippit, will contact you regarding shipment. We will also provide you with a tracking number, which you can use on their tracking portal.

When will I be billed for my subscription?

All subscription shipments are billed on the start of your next cycle. An order confirmation email will be sent to you to inform you of the billing.

You can always check when we will commence and bill your next order on your Alchemist account.

How do I update my subscription shipping address?

To update your subscription shipping address, follow the steps below:

Step 1
Log in to your Alchemist account. Go to the Address section of your account dashboard.

Step 2
Click on the address that you would like to update.

Step 3
Update your details to the new shipping address. Once done, click Save. We will send your upcoming subscription orders to the new address given.

Alternatively,
This only applies if you want to create a new address instead. Click Add New Address and complete the form. Remember to set the new shipping address to Default before saving.

You can also change other details here, such as the name of the person receiving and his/her contact number.

How do I update my subscription billing information?

Due to the sensitive nature of online financial transactions, our system does not allow you to update an existing payment method. If you would like to change to another payment method, please follow the steps below:

Step 1
Log in to your Alchemist account. Go to the Payment section of your account dashboard.

Step 2
Click on Add New Payment Method.

Step 3
Fill in the form with the new payment method details. Set the payment method to Default before clicking Save. We will bill your upcoming subscription orders to the new payment method.

Remember to delete old or unused payment methods to prevent accidental charges or privacy issues.

Can I reschedule my next subscription package to a later date?

Too much coffee for the week? We totally get it! Just drop us a message via email or Whatsapp, and let us know when you would like us to send out your next order! Unfortunately, our current system doesn't allow you to reschedule on your own. We're working on it!

Do be informed that we are unable to reschedule if we have already started roasting your coffee, so please let us know in advance to avoid such a situation (preferably before the order comes in at the start of your next cycle).

What beans will you be sending? Are they different every time?

If you have opted for the Dark Matter Subscription, the beans will be fixed as our Dark Matter house blend.

For the Seasonal Blend Subscription, we will rotate among our three seasonal espresso blends. There might be new additions to the list depending on the occasion, which we'll inform via e-mail prior.

For our Roaster's Pick Subscription plans, we aim to expose you to the vast world of coffee. We specially handpick and curate a unique line-up for our subscribers according to the season. With our wide variety of offerings, we'll do our best to provide you with something different for every order. We ensure that you won't receive the same bean over a span of four fulfillments* (with an exception for weekly orders, whereby the coffee for 2 consecutive orders will be the same)

If you are under the filter subscription plan and opted for 2 bags per fulfilment, both bags will be a different coffee.

Why did I receive just 150g of coffee for my filter coffee subscription?

Sometimes, there might be a special and unique coffee release in the market. However, we want to be as transparent as possible and these coffees don't come cheap. We believe that the opportunity to try it out shouldn't be limited by the price that you pay, even if we don't stand to earn much. That's why for these beans, we reduce the amount slightly just so you can still brew it for yourself and experience its wondrous taste.

How do I cancel my subscription?

We're sorry if we didn't manage to meet your expectations. You can cancel your subscription by following the steps below:

Step 1
Log in to your Alchemist account. Go to the Subscriptions section of your account dashboard.

Step 2
Click on the subscription plan that you would like to cancel.

Step 3
Click on "Cancel Subscription". Upon clicking, the system will prompt you one more time for confirmation.

If you have any complaints or feedback with your subscription, please drop us an email and we'll improve on them. Thanks for your support and we hope to see you around again soon.

Do you provide refunds or cancellations?

As your order will be roasted to order, we do not accept any cancellations once it is made.

In the event where we've shipped out your order to the wrong location due to an incorrect address given, we'll not be able to cancel and refund your order. Please ensure all information are provided accurately when checking out. Should you require assistance after you have placed an order, please contact us and we'll love to assist you with it.

Do you accept returns?

For food safety and hygiene reasons, we generally do not accept returns due to change of mind (applicable to all products).

Rest assured that your order undergo stringent checks and quality control before we ship them out to you.
However, should you encounter any issues upon receiving your order, please contact us and we'll love to assist you with it.